– Aliexpress will verify your payment within 24 hours once payment completed, and we will process your order once the process time is over.
– If your order has been closed as security reasons, then you can contact the services to solve that problem by this link: //www.aliexpress.com/help/newContactUs.htm (Aliexpress services).
– Import duties, taxes and charges are not included in the item price or shipping charges, these charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
– For more information about shipping, please find this official help link: //helppage.aliexpress.com/buyercenter/index.htm
– Our commitment to the arrival time is 60 days(Brazil: 90 days). If you can not get the package within 60 days, or you want to know where the package is, please contact us directly, we will follow it for you.
About Payment
-Which payment methods can I use on Aliexpress?
APP: Visa, MasterCard, Maestro, Discover card and Diners Club card, American Express, QIWI, Boleto, bancontact, iDeal, Przelewy24, SMS Payment in Russia(MTC, MegaFon, Beeline, TELE2) and AliExpress Pocket.
PC: On our website (PC) you can use the following payment methods:
Visa, MasterCard, Maestro, Discover card and Diners Club card, American Express, Wire Transfer, Webmoney, Yandex.Money, Western Union, QIWI, DOKU, Mercado Pago, Boleto, bancontact, TEF, iDeal, Giropay, Sofort Banking, Carte Bancaire (Carte Blue), Przelewy24, SMS Payment in Russia (MTC, MegaFon, Beeline, TELE2), Cash Payment (Euroset, Syvaony, Russian Post), and AliExpress Pocket
– If you have any other question about payment, please click this official help link: //activities.aliexpress.com/adcms/help-aliexpress-com/categories_Payment.php
About Feedback
– Customer satisfaction is very important to us. If you are satisfied with the items you ordered, please help to leave us positive feedback(5 stars), thank you!
– If your item inside the parcel was broken or stolen obviously while you're receiving. Dispute?? NO!!! It is not a good solution. Contact us and show us the photo or video about the problem you meet, we will try our best to help you solve it out.
– With any problem we can help you, you can find in this official link: //activities.aliexpress.com/adcms/help-aliexpress-com/Feedback_Ratings.php
About Guarantee
Please find in this official link: //activities.aliexpress.com/adcms/help-aliexpress-com/buyer_protection.php
About Return & Refund
Please find in this official link: //activities.aliexpress.com/adcms/help-aliexpress-com/Disputes_Refunds.php
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